Frequently Asked Questions

Cafe Merch is a custom apparel platform designed for cafés, coffee shops, and brands that want to stand out with premium apparel.

Simply upload your logo or artwork on a variety of high-quality merchandise like t-shirts, hoodies, tote bags, and caps.
Perfect for staff uniforms, giveaways, or retail merch that customers actually want to buy.

Simply choose a product, upload your logo or image, then resize, move, and position it directly on the product preview. What you see is what we print.

Our printing system will only process PNG formats. Files submitted in other formats cannot be accepted.

Yes. Our system automatically checks your uploaded artwork for resolution and size.
If your file is too low-resolution, you’ll see a clear warning before checkout to help avoid blurry prints.

300 DPI
High-resolution files ensure sharp, professional prints

Low-quality images may affect the final result, so we always encourage uploading the best version of your logo.

You can customize:

T-shirts
Hoodies
Tote bags
Caps

Each product has specific print areas designed for optimal results.

Yes! You can select different product colors, and the preview will update so you can see how your design looks on each option.

We use professional-grade printing methods selected based on the product and artwork to ensure durability and color accuracy.

The preview is a close digital representation. Minor color variations may occur due to screen settings and fabric materials.

No. There is no minimum order requirement. You can order a single item or bulk quantities.

Orders are typically completed within 24-72 hrs.

Larger orders may have a production time of 2-5 business days.

Delivery speeds vary depending on your location and the shipping method selected at checkout.

Once production has started, designs can no longer be changed.
If you need to make changes, please contact us immediately after checkout.

Because all products are custom-made, we do not accept returns for approved designs.
However, if your item arrives damaged or misprinted, we’ll arrange a replacement.

Yes. Once your order ships, you’ll receive tracking details via email.

You can reach us through our Contact page or email our support team, and we’ll be happy to assist you.